How do I cancel or make changes to my order?
After you've placed your order,
you will receive a confirmation e-mail. If you wish to change or cancel your order simply reply to that e-mail or contact
our customer service at service@spreadshirt.com. Please make sure to include your order ID number in all correspondences (this
number can be found in your confirmation e-mail).
IMPORTANT: Please inform us immediately of any modification or cancellation;
since we have very short processing times, chances may be that your order has already been sent to production. After the order
has gone into production, you are still responsible for paying for the product in full.
What do
I do if my order is taking long to process?
After
your order has been shipped you will receive a further confirmation e-mail. If for whatever the reason you feel that
your order has not been processed as you were expecting it, please do contact us at service@spreadshirt.com.
What payment options do I have?
Spreadshirt accepts Visa, Mastercard, Discover, and American Express cards.
We also take debit and check cards as long as they are associated with a major credit company like the ones listed above.
Your billing address and mailing address must match, otherwise we can not process your payment. Once payment information is
received, your order will be sent to production.
What is the payment policy?
(1)
Payments may be done by debit or credit card.
(2) The purchasing price is due immediately after the order without deduction.
(3)
The client is considered in default of payment, without further explanations from Spreadshirt, if he does not settle the invoice
within 14 days of goods delivery. The consequences of the default are in line with the legal provisions.
(4) If the payment
method chosen by the client is not feasible, despite being carried out by Spreadshirt in accordance with the contract, due
to a lack of funds in the client's account or the submission of incorrect data, the client must reimburse Spreadshirt or the
third-party instructed by Spreadshirt to handle the payment the additional costs thereby incurred.
(5) Regarding the payment
procedure, Spreadshirt is entitled to use the services of trustworthy third-parties for handling payments.
a) In the event
of delay in payment, Spreadshirt may assign claims against the client to a third-party. In doing so, Spreadshirt may send
personal data required to handle the payment to this third-party.
b) In the case of third-party involvement to handle the
payment, Spreadshirt will consider the payment completed only once the amount has been made available for the third-party,
in accordance with the contract, so that the third-party can have unrestricted access to the amount owed.
Do
I have to pay sales tax on my order?
Sales taxes are not charged to your order.
Should I be concerned with the safety and security of my order?
No absolutely not!.
When ordering online look to the bottom right of your IE browser window and ensure you see a padlock in the lock position
before making a purchase. In order to insure the safety of your payment transactions, Spreadshirt uses the SSL (Secure Socket
Layer) certificate from Thawte to encrypt all transmitted data. Your personal data is kept confidential.
What
type of information is saved?
All
data required for transactions is saved and if necessary distributed to our partners to process your order. All personal data
is kept in full confidence.
What
does spreadshirt use my information for?
Spreadshirt saves your data exclusively for processing your
order. No data will be transmitted to or saved by third parties. Spreadshirt does not send any unrequested e-mails; you will
receive mailings from us (e.g. with information about new products or designs) only if you sign up for them. Cancellation
from these mailings is possible at any time. Spreadshirt will not use your data for advertising purposes unless you give your
expressed consent. This consent can be withdrawn at any time.
How does spreadshirt protect my data?
Spreadshirt
uses the secured SSL sytem (Secure Socket Layer) to encrypt all processed data.
